I’ve reviewed the policies implemented by Airbnb and there’s nothing that protects customers from this happening. I’m currently in the same situation as you’re were in. I’m left with no choice but to go the legal route. It’s false advertisement when you’re scheduled for a date and time without any notion that your reservation would be terminated due the property listing potentially sold without notice.Īirbnb has not been cooperative in resolving this matter and it’s been 9 days since I’ve requested to speak with a corporate manager and have yet to receive an answer. I’ve expressed to Airbnb representatives thatįrom the guests' perspective, its difficult to find a suitable Airbnb that’s reasonably priced, not to mention search time, inconvenience, and discomfort this has caused. I’m currently working with a lawyer to sue Airbnb for their lack of policies to cover/protect the tenants/customers expenses (airfare, increase property rentals, tour reservation etc.) all that is compromised / penalized for the inconveniences of a host’s last minute cancellation due to the nature of non disclosure of the status in which his/her home listings being potential sold which will results to a sudden cancellation. I’ve been in dispute with Airbnb representatives who at first mentioned the host selling their home and canceling the reservations 3 weeks out from my my reservation falls under the policy of “extenuate circumstances” but I’ve found out after reviewing their polices, that’s not the case and was a indeed a false statement that was made from the Airbnb host. Currently in the same situation as you’re were in.
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